The Metro South Palliative Care Service (MSPCS) incorporates: a community service to the geographical area encompassing Brisbane suburbs south of the river (excluding the suburbs surrounding St. Vincent’s Hospital-Kangaroo Point) Logan City and Beaudesert Bayside suburbs of Redland City south of Cleveland (including the Bay Islands) in-reach medical consultancy to Logan, Redland, Princess Alexandra and QEII hospitals within the Metro South geographical boundaries inpatient public palliative care beds at Canossa Private Hospital, QEII, Logan, Beaudesert, Redland and Wynnum hospitals in-reach consultancy palliative care service to Residential Aged Care Facilities (RACF’s) within Metro South Health. The MSPCS provides a specialist palliative care service with consultancy, shared and direct care elements that works in collaboration with primary and tertiary care providers to enhance quality end-of-life care and ease the suffering of people diagnosed with advanced progressing life-limiting conditions. MSPCS comprises multidisciplinary teams that provide face-to-face, telephone and telehealth consultations. Services provided include: pain and symptom management end-of-life care equipment advice palliative care education practical support for patients and family to enable them to access relevant community resources emotional support for patients, family and friends registered with MSPCS access to grief and bereavement support for patients, family and friends registered with the service facilitation of transition between hospital and community care 24-hour telephone on-call service for patients registered with MSPCS